BabyFans FAQ

Q1: Are your products reliable?
A: All products undergo strict quality control. Each item is inspected and photographed by our staff before shipment to ensure integrity. We use fully sealed packaging to guarantee safety during delivery and protect your privacy.

Q2: Can I exchange defective items?
A: Exchanges are available for damaged/defective products (proof via unboxing video/photos required).
❗ Note: No exchanges for tried-on items, size mismatches, or style preferences. Contact our customer service before purchasing for sizing guidance.

Q3: Can I only buy online?
A: Yes, purchases are currently available exclusively through our official website.

Q4: What delivery options do you offer?
A: We provide standard mail, express delivery. Shipping fees and timelines are displayed at checkout.

Q5: Do your products fit all body types?
A: Each product includes a detailed size chart. We recommend comparing your measurements with the chart before ordering. For personalized advice, contact our customer service team.

Q6: Can I send products as gifts?
A: Absolutely! We offer discreet gift packaging (no branding). Perfect for surprising partners, friends, or family.

Q7: How is my privacy protected?
A: All orders are shipped in plain, sealed packaging with no sensitive information displayed. Customer data is encrypted and never shared.

Q8: How can I contact your team?
A: Reach us via WhatsApp, email, or live chat on our website. We're committed to resolving issues promptly and professionally.

Q9: Are your products trend-focused?
A: Yes! We regularly update our collections to align with the latest fashion trends, ensuring you receive modern, high-quality items.